If you're a Skype user and maintain your contacts in Outlook, either in your Personal Contacts folder or a Public Contacts folder, Look2Skype is the perfect add-in for Outlook. Look2Skype allows you to make Skype calls directly from your Outlook contacts.

Skype:
A product that is currently revolutionising the telephony industry today is Skype™. Skype is a free Voice over IP service that allows the user to make telephone calls to either other Skype users (which are free calls), or to non-Skype users on conventional land-lines/ mobile telephones using their SkypeOut facility. SkypeOut calls, while not free, are substantially less than the cost of making the equivalent international call via your standard long-distance carrier.

Skylook:
Skylook is an add-in for Microsoft® Outlook®, that allows you to control Skype directly from within Outlook. You can make Skype IP telephony calls, SkypeOut Skype calls to non-Skype users, and start Skype Instant Messenger chats directly from your contacts in Microsoft Outlook.

Calling Contacts:
Now you can call any contact in your MX-Contact list either on Skype, or on their office landline or mobile numbers, if you have a SkypeOut account.

Similarly you can have chat conversations with those contacts who have Skype accounts.

Each chat or voice conversation is recorded in the Skylook Conversations folder in MX-Contact.

MX-Contact monitors this folder and automatically links the conversations to the relevant contacts and companies, and copies the messages to the Conversations folder in MX-Contact.

A new Conversations tab is visible on the Contact and Company forms. This will show all voice conversation, chat conversations and SMS messages between you and your contacts

Implications of Skype and Skylook for CRM:
With the addition of automated recording of voice, chat and SMS messages, we move one step closer to achieving the lofty goal of not only being able to record all communication with a customer automatically but also being able to (via MX-Contact) share that information with everyone in the organization. This is true CRM!

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